Q&A

FREQUENTLY ASKED QUESTIONS

What kind of store is Scentlife?

We are a wholesale home products store based in China, primarily serving the international market by providing wholesale and customization services to various online and offline retailers. As retail is not our main focus, samples are available for order. Before placing an order, please be sure to contact us to confirm details before making payment.

How can I place an order?

The prices displayed on the webpage are for reference only. Please add the products you are interested in to your shopping cart and contact our customer service for a final price calculation before making payment.

How can I return an item?

For samples, we can offer a refund or reshipment if they are damaged or lost. For bulk orders, we will provide compensation for unqualified or damaged products, etc. Thank you for your understanding.

How can I pay?

We support payment methods such as T/T, PayPal, credit cards, Western Union, Alipay, etc.

Where can I ship my order?

For express orders, we can provide tracking numbers. For air and sea freight orders, we can provide bills of lading. For DDP and similar orders, trackable numbers may not always be available; please consult customer service for specifics.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS